Our Services

At VSA Association Management, each community we service is a part of our family.  We package our services in a way that best suits the unique needs of each community that we manage; from full service monthly community management to specialized board governance and business/financial projects.   The VSAAM team of professionals are dedicated to building long lasting relationships. We are centrally located in Virginia Beach to conveniently serve all Hampton Roads communities.

Through the years, we’ve developed an extensive network of professional contractors and business partners that allow us to offer a myriad of services, at competitive prices and less overhead so we pass the savings on to our clients.

 

I. COMMUNITY

A. Property Management & Preservation

  • Reserve Study Assistance
  • Comprehensive walk-through inspections
  • Review of property conditions and enforcement of governing documents
  • Prepare requests for vendor proposals
  • Evaluate proposals; provide recommendation to Board
  • Review contracts for services
  • Hire and supervise on-site personnel and subcontractors
  • Establish and maintain a resale/rental screening system
  • Respond promptly to all requests for service or assistance
  • Maintain 24-hour emergency service, 365 days a year
  • Facilities Maintenance
  • Create and implement a preventive maintenance program
  • Schedule and perform maintenance inspections
  • Oversee on-site custodial personnel, landscaping services and common areas

B. Community Relations

  • Resident Programs
  • Community websites and custom newsletters to keep residents informed of current news, events, and account maintenance
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II. GOVERNANCE (Board Relations & Education)

  • Productive board and annual meetings
  • Provide Annual Meeting assistance, including facilities arrangement, proper mailing of meeting notice announcements, and help in securing a quorum
  • Coordinate meeting agenda compilation and distribution
  • Provide professional recommendations to the Board
  • Assist the Board in the resolution of unit owner disputes
  • Prepare Board packages
  • Attend Board meetings
  • Advise the Board of changes in association management regulations/practices
  • Offer Board training opportunities
  • Promote and encourage participation of owners on committees

 

III. BUSINESS

A. Administrative Services

  • FHA/HUD Certification assistance
  • Property and liability insurance with “A” rated carriers (based on availability per location)
  • Complete and process resale certificates and provide assistance to owners and real estate agents working to sell homes within the Association
  • Maintenance of records of all contracts, warranties and other items important to the verification of services performed on the property
  • Each community is assigned its own operational team including a community manager, administrative assistant, accounting staff member, homeowner service representative, and secondary personnel to help when needed

B. Accounting & Financial Expertise

  • Prepare and provide assistance with association’s yearly budgeting
  • Monthly reporting
  • Provide personalized financial service per community
  • Present comprehensive financial reports formatted as you desire, including balance sheets, income statements, general ledgers, accounts payable, check disbursements, and income and expense budgeting
  • Reconcile all accounts, including checking, savings, money market, etc.
  • Prepare and release checks
  • Monitor investment funds
  • Receive association invoices and process accounts payable
  • Bill all assessments and track accounts receivable
  • Perform accelerated collection services where authorized
  • Send delinquency notices and violation letters
  • Oversee escrow demands
  • Manage electronic funds via secured computers
  • Prepare credit bureau filings
  • Arrange for and work with reserve specialist
  • Process payroll for site employees and file related tax forms
  • Provide annual accounting information and work with accountant to complete year-end audit and tax returns